Thank you, I did give them a Call. No help whatsoever. None.

I was told, it was out of táo bị cắn dở care and that, yeah, it sucks that a $1600 máy tính xách tay will become faulty after 3 years. and I really should get the extra táo bị cắn dở care, etc. (doesn't help, already explained that its out of táo bị cắn dở care, didn't need for them đồ sộ rub it in, that was a bit sh*t)

I asked if there was anything that could be done. the agent said no...

Anything Apple would consider? maybe being a little flexible on my táo bị cắn dở care, etc?

Allow bủ đồ sộ buy it ví I can get it diagnosed? no. Anything? no, nothing....

I then inquired about something "Consumer Rights Law" oops, that went south very quickly. I have never had such a bad response from customer service. All I asked was for more information regarding Consumer Rights Law in CA in reference đồ sộ my failed camera. The máy tính xách tay wasn't fit for purpose and doesn't perform the functions it was sold đồ sộ tự, etc...

the conversation got very awkward and she got incredibly defensive, đồ sộ the point of not answering my questions and trying đồ sộ make bủ say something that I wasn't. A number of times I had đồ sộ state that was not what I asked you. She started đồ sộ repeat my questions back đồ sộ bủ but changing the question, in which I had đồ sộ state again: That is not what I asked you.

I asked for legal or customer service that would have a better understanding of this and she told bủ that you need đồ sộ tương tác a lawyer, I said, look, I just want đồ sộ get my máy tính xách tay seen without having đồ sộ lắc out a couple hundred bucks for the opinion, its just out of táo bị cắn dở care, I don't think its right honestly for a product that costs 10x of a normal máy tính xách tay. Not lượt thích I use the thing every day.

Asked if I could clarify with her what Apple policy was in the US for Consumer Rights Law, she basically said, I don't have đồ sộ know anything about it. It's not a requirement... I'm thinking: fantastic, you work in Apple Care and you handle the returns, replacements and should know what federal or state policies apply. (Barbara the slightly useless and mildly angry at life Apple Care woman: if you by chance are reading this: google is your friend. it's not federal, Apple operates in the US under CA law... its on your webpage FFS...

Anyway, I was told there was a legal department - great, can I have their number? 0r email?

No you can't I can't give it đồ sộ you. You have đồ sộ be a lawyer or a group.

Well, I just want đồ sộ know what Apple will tự under Consumer Rights Law and how that applies đồ sộ my máy tính xách tay that may or may not be broken because you want đồ sộ charge bủ đồ sộ tell bủ what I already know??

Sorry for the rant, Apple have literally sucked my whole day away and I'm in not better position than thở when I woke up this morning, and now I'm just ****** off...

Anyway, it went way downhill. If you have a complaint about someone at Apple, it will go absolutely nowhere, there is no way đồ sộ report the conversation, even when its recorded for training purposes...

Anyhoo, I complained about the interaction, using their comments page..

I guarantee, lượt thích my máy tính xách tay, Apple will tự nothing.

Update: camera still not working. Having đồ sộ tự my zooms with a đen giòn screen...